Advanced analytics for Support Center Plus 

Become a customer service champion with in-depth insights obtained using Analytics Plus.

Advanced analytics for SupportCenter Plus

View live dashboards

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Increase customer satisfaction with ready-to-use reports

Dive into customer analytics with over 200 prebuilt reports. Visualize customer interactions and learn how to improve service quality with functional dashboards. Drag and drop fields to edit and customize prebuilt reports.

Increase customer satisfaction with ready-to-use reports
Tackle call center agent allocation with trend forecasting

Tackle call center agent allocation with trend forecasting

Predict call volumes, service levels, and average handle time based on historical data. These details ensure you're adequately staffed to tackle fluctuations in workload.

Improve call center performance with artificial intelligence

Find and fix flaws in service processes using Zia, the built-in AI assistant. Slice, dice, and drill down to data using voice commands to gain clues that help improve processes, cut costs, enhance service levels, and boost employee morale.

Improve call center performance with artificial intelligence
Monitor critical success factors with threshold-based alerts

Monitor critical success factors with threshold-based alerts

Receive real-time alerts in your inbox when critical metrics breach the threshold. This enables you to spot and resolve potential issues before they spiral into business-impacting problems.

Empower agents to resolve problems with federated sharing options

Enable your agents to view, analyze, and absorb information in reports so they can resolve problems themselves. Publish dashboards on intranet portals, schedule reports, export views. Use inline comments to tag other agents, and discuss problems and solutions in real time.

Empower agents to resolve problems with federated sharing options

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