Transform IT service desk into a revenue center

Reduce overhead, streamline support operations, invent new revenue areas, and transform IT into a profit center.

Top IT organizations trust Analytics Plus

 

Close more tickets faster

  • Troubleshoot
    systematically

    Identify recurring trends in network, software or hardware tickets; drill-down to issue-causing factors and remediate them to prevent recurrence.

  • Master demand-based
    workforce allocation

    Predict ticket flow, prioritize critical tickets, and redirect resources to where they're most needed.

  • Tackle incident volume
    with your knowledgebase

    Analyze user engagement and evaluate the effectiveness of knowledge base solutions, so you can optimize or create additional content.

  • Identify skill gaps
    among technicians

    Solve twice the number of tickets in half the time by graphically identifying areas where agents need additional training or mentoring.

Tame burgeoning service costs

 

Prevent costly service mistakes

Weed out misaligned service processes, tools, and resources that delay service delivery to reclaim lost hours and save money.

 

Save time and money with automation

Replace legacy processes with state-of-the-art automation to improve speed, agility, and efficiency, saving money and agents' time in the process.

 

Find and fix money drains

Consolidate fragmented IT data from multiple tools and applications, and view them together to identify areas where you lose money so you can fix them.

 

Demonstrate business value

Pitch a rich visual story of how your IT team keeps operational uncertainties at bay, and helps end users stay productive by creating better service experiences.

Continuously improve service quality

  • Streamline workflows

    Create dashboard clusters for critical KPIs and metrics using current and historical data trends to monitor, track, and drive process improvement.

  • Use data to build responsive teams

    Democratize data and empower your team with the knowledge of when and how to prepare for ticket volume spikes caused due to problems or security issues.

  • Transform feedback into improvement

    Funnel feedback into growth by identifying the products and services that benefit customers and those that don't.

  • Expand your service portfolio

    Analyze user demand to fully understand new service requirements, and gain insights to deliver high-quality services at scale.

AI-enabled service analytics

Empower support agents to deliver faster and better services with AI-enabled analytics. Pull data from multiple service modules or departments, build comprehensive dashboards, and gain automated insights into reports and dashboards—all without writing a single line of code, or going through the drag-and-drop report-building rigamarole, using Zia, Analytics Plus' built-in AI assistant.

Upcoming integrations

Jira Service Desk

Zoho Desk

SysAid

Enterprises that use analytics for IT witnessed

  • 64% improvement in making better decisions

  • 62% growth in operational efficiency

  • 60% improvement in customer services

  • 47% of manual tasks automated

See what our customers have to say

Analytics Plus has helped increase our service desk productivity and overall responsiveness. We are now able to respond to incidents and service requests faster, resolve more requests, and continuously improvise our processes."


David Whitfield, IT customer services manager, F4 IT Services

Deliver better customer services effortlessly using Analytics Plus.