MSPs can remotely support their clients from wherever they are. Manage large networks of computers from one central console through a simple deployment process.
Offer top-notch customer support by accessing your customer's computer directly rather than relaying instructions over text, chat, or voice call.
Empower help desk technicians with remote access software, and accelerate the ticket resolution time.
Offer support to your customers from a remote computer using on-demand support sessions. No prior installation is required, offering customers easy ways to join remote support sessions.View the details
Attain 24/7 access to unattended computers, and seamlessly manage computers in your organization by configuring them for unattended remote access.View the details
Screen sharing right from the remote support software is a huge bonus for holding product demonstrations, online meetings, and training sessions.View the details
Transferring files during the remote support session helps you send installation files to your customer's computer or receive files that require troubleshooting.
With our built-in chat window, technicians can stay in touch with customers during remote support sessions from their respective consoles.
Zoho Assist automatically detects all the active monitors connected to the remote computer. You can control any of the active monitors during the session.
IT technicians can choose to reboot the remote computer and even reconnect to the session without losing control.
Customize email templates, manage technicians, configure email addresses, and view reports with customized views.
Zoho Assist is extremely secure and complies with GDPR and HIPAA requirements; it also provides two-factor authentication, data annonymization, and the exchange of files through 256-bit AES protocol.
Unattended assist helps me work with the visually impaired and connect to my work computer while I am away from the office.
My co-workers call it computer magic. That's how I feel about it too. Its taken our old outdated office into a new era of productivity.
It's snowing like mad where I am, and Zoho saved me a 90-minute round trip to reboot some resources. Thank you!
You don't have to be tied to your work station anymore. Simply tap your mobile app and start using our remote access software to connect to a remote desktop and manage unattended remote computers anytime. Learn more