Product Life Cycle Plan - End of Support

At ManageEngine ITOM, our commitment is to deliver the best possible experience, propelling us to consistently improve our products. To prioritize ongoing development and innovation, we find it necessary to phase out older versions of Network Configuration Manager. This page offers comprehensive details regarding Network Configuration Manager versions and their respective support statuses. Refer to the table below for further information.

End of Support Specification

Version	Build Nos.	Year of Release	Support/Maintenance Ends on
Device Expert 5980 and below versions	5890 and below	February 2014	August 31, 2014
Device Expert 5990	5990	December 2014	May 31, 2017
Network Configuration Manager 11	11000	February 2015	March 21, 2021
Network Configuration Manager 12.x	12000 to 12200	February 2016	March 21, 2021
Network Configuration Manager 12.3	12.3.000 to 12.3.327	August 2017	March 31, 2021
Network Configuration Manager 12.4	12.4.000 to 12.4.196	April 2019	March 31, 2022
Network Configuration Manager 12.5	12.5.000 to 12.5.360	February 19, 2020	March 31, 2023
Network Configuration Manager 12.5	12.5.361 to 12.5.664	March 24, 2020	December 31, 2023

Note: Internet Explorer (IE) support for Network Configruation Manager has ended as of Jan 31, 2023. Customers are encouraged to move to other newer browsers.

Upgrading to the latest version

We highly recommend our users to upgrade to the latest version to take advantage of new features, crucial bug fixes, enhancements, and the flexibility to choose special add-ons and plugins. Following each major release, we provide support for the legacy releases for an extended period to assist our customers in the upgrade and/or migration process.

Upgrade plans for existing customers:

If you are using other versions like 11x and 12x, upgrade to the latest build by following the upgrade path provided here.
For inquiries regarding the renewal of your annual maintenance and support (AMS), please contact our sales team at sales@manageengine.com.

FAQs

1. Is the EOS different from EOL (end of life)?

A: Yes! We have announced only the end of support (EOS) for the earlier versions. However, you can continue to use the older versions at your own risk as your AMS will not be renewed for these versions and technical support will not be provided beyond the dates mentioned.

2. Is it possible to migrate from Network Configuration Manager version 10 and below to the latest version of Network Configuration Manager?

A: No, migrating directly from Network Configuration Manager version 10 and below to the latest build is not possible. You will need to deploy a fresh installation of the latest Network Configuration Manager build, apply the license file, and then onboard your devices. If you encounter any issues, please reach out to our support team, and we will be able to assist you.

3. Is the upgrade free of cost?

A: Yes, all the upgrades are free, provided you have Annual Maintenance and Support for the current period.

4. My AMS has expired. What should I do now?

Please write to our sales team (sales@manageengine.com). They will help you with the price quote to renew your AMS. After renewal, you can continue to avail the support and upgrades as before.

5. At what price will the AMS be renewed?

The AMS will be charged at 20% of the product's list price. The pricing information can be verified at our online store. Do not hesitate to write to sales@manageengine.com for further clarifications.