ManageEngine® PAM360 Upgrade Pack Download

The latest PAM360 version is  . If you are using an earlier version, you need to apply upgrade pack (Upgrade Instructions).

Download Upgrade Pack | Minor release ( )

Note: We strongly recommend you take a backup before migrating your data to prevent any accidental data loss.

From 5400 to 5500

SHA256 Checksum:
e6c42cd6e483681c61c49606349cc3f0970b47f82ccf4265bcbfbe28f79378c1

The .ppm file can be applied to the secondary PAM360 server without reconfiguring high availability - as per the below-tabulated scenarios only:

HA Architecture Type Support to apply the .ppm file on the secondary PAM360 server without reconfiguring high availability
PGSQL MS SQL
Failover Service (FOS) NA
Application Scaling NA
High Availability (HA)

Note: If you are using Dropbox for cloud storage, this upgrade will delete auth tokens, and you will have to reconfigure PAM360 storage in Dropbox.

From 5300 to 5400

SHA256 Checksum:
76f9e9ff08ae7e0d3688c0208fb26d7057478aed946ed2bced2b49556c61f51c

The .ppm file can be applied to the secondary PAM360 server without reconfiguring high availability - as per the below-tabulated scenarios only:

HA Architecture Type Support to apply the .ppm file on the secondary PAM360 server without reconfiguring high availability
PGSQL MS SQL
Failover Service (FOS) NA
Application Scaling NA
High Availability (HA)

From 5200 to 5300

SHA256 Checksum:
7b93bd6d6b099f13ed6d810ec0defaaa878ee64f87a6c031d4b8f6a9d29d4ba5

The .ppm file can be applied to the secondary PAM360 server without reconfiguring high availability - as per the below-tabulated scenarios only:

HA Architecture Type Support to apply the .ppm file on the secondary PAM360 server without reconfiguring high availability
PGSQL MS SQL
Failover Service (FOS) NA
Application Scaling NA
High Availability (HA)

From 5100 to 5200

SHA256 Checksum:
23f9b8cb56416048ca97b30aa0ae19691e7a3dd00c0af320cad4d55e66c1189e

The .ppm file can be applied to the secondary PAM360 server without reconfiguring high availability - as per the below-tabulated scenarios only:

HA Architecture Type Support to apply the .ppm file on the secondary PAM360 server without reconfiguring high availability
PGSQL MS SQL
Failover Service (FOS) NA
Application Scaling NA
High Availability (HA)

Note: If your current Ticketing System is ServiceDesk Plus On-Premises or ServiceDesk Plus Cloud, this upgrade pack will disable the integration and delete the complete integration data. You will have to reconfigure the ticketing system again. So, make sure you have a backup of the advanced configurations in the form of screenshots for reference purposes.

From 5000 / 5001 / 5002 / 5003 / 5004 to 5100

SHA256 Checksum:
f58db4b9e46129ddeaa429dc089d73abfa7d30ac2a69dabd896a53d0a7278173

From 4500 / 4501 to 5000

MD5SUM:
1eb9c094abd2f5b3ff24c1741b537918

From 4100 / 4101 to 4500

MD5SUM:
211a0ddde1f5ee34c78e49b8dc711b68

From 4000 / 4001 / 4002 to 4100

MD5SUM:
355aa1364063ebe5e85ad24f35dbce83

Note: Kindly upgrade to the latest version to setup HA.