ManageEngine® Access Manager Plus Upgrade Pack Download

The latest version of Access Manager Plus is 4202. Apply this upgrade pack if you are using an earlier version

Download Upgrade Pack

Note: We strongly recommend you always take a backup before upgrading, which saves you from any accidental loss of data.
From 4200 / 4201 to 4202 Upgrade pack 4200 / 4201 to 4202
SHA256 Checksum:
adaf91918a94e02d42916791394675df340ceaafbc46cd4c6b2ea13c61fc3b4e
Direct installation file for 4202
From 4100 / 4101 to 4200 Upgrade pack 4100 / 4101 to 4200
SHA256 Checksum:
c289fa4b65f6374a49e2ae7f218e7eee704af8d15969b51cf5b97611ee7b236e
Direct installation file for 4200
From 4000 to 4100 Upgrade pack 4000 to 4100
(7b8bead214de84ae077f213f24753e38)
Direct installation file for 4100

How Do I Find My Build Number?

Log in to Access Manager Plus. Click the 'user profile' icon at the top right corner of the web console and click 'About'. In the new window that opens up, you will find the build number of your currently installed Access Manager Plus setup below the version number.

Applying the Upgrade Pack

Windows (PostgreSQL)

Prerequisites

  1. Stop the Access Manager Plus service and exit the tray icon.
    Note: If you store the 'database_params.conf' file in a different location, copy the file back to the original location, i.e., '<AMP Installation Folder>/conf/', before performing the upgrade.
  2. Shut down the Access Manager Plus service, if running. Also, make sure that the Postgres process is not running in the task manager.
  3. Take a backup of the entire Access Manager Plus installation folder, and store it somewhere safe. You can revert to this copy in case of an upgrade failure, with your settings intact.

Steps Required

  1. To start with, right-click the Command Prompt and select 'run as administrator'.
  2. Navigate to the '<AMP_Installation_Folder>/bin' directory and execute 'UpdateManager.bat'.
  3. Click 'Browse', select the '.ppm' file that you downloaded, and Install.
  4. To apply multiple upgrade packs, do the following for each upgrade; exit the Update Manager, start & stop the Access Manager Plus service once, and execute the above steps 1, 2 and 3.
  5. Once you have finished applying the upgrade packs, start the Access Manager Plus service.

For more assistance, please get in touch with our Support team accessmanagerplus-support@manageengine.com.


Windows (MS SQL)

Prerequisites

  1. Stop the Access Manager Plus service and exit the tray icon.
  2. Shut down the Access Manager Plus service, if running.
  3. Take a backup of the entire Access Manager Plus installation folder, and store it somewhere safe. You can revert to this copy in case of an upgrade failure, with your settings intact. Additionally, take a backup of the AMP database.

Steps Required

  1. Navigate to <AMP_Installation_Folder>/bin directory from CMD and execute UpdateManager.bat
    • During MS SQL server configuration for Access Manager Plus database, if you have opted for 'Windows Authentication,' you have to start the command prompt using the service account with which the Access Manager Plus service has been configured to connect to the SQL server (i.e. instead of running as an administrator, run as the service account).
    • To identify whether a service account is used or an SQL account is used, navigate to <AMP_Installation_Folder>/conf directory and open database_params.conf file. If you do not find a username and password in the file, then Access Manager Plus is using Windows Authentication and therefore you need to run the command prompt with service account privilege.
  2. Click Browse and select the .ppm file that you downloaded. Then, Install.
  3. To apply multiple upgrade packs, do the following for each upgrade; exit the Update Manager, start & stop the Access Manager Plus service once, and execute the above steps 1 and 2.
  4. After applying the upgrade packs, start the Access Manager Plus service.

For more assistance, please get in touch with our Support team accessmanagerplus-support@manageengine.com.


Linux (Headless)

Prerequisites

  1. Stop Access Manager Plus service using the command /etc/init.d/amp-service stop.
    Note: In case you store the database_params.conf file at a different location, copy the file back to the original location (i.e. <AMP Installation Folder>/conf/ ) before performing the upgrade.
  2. Shut down Access Manager Plus service, if running. Also, make sure that postgres process is not running in task manager.
  3. Take a backup of the entire Access Manager Plus installation folder and store it in some other location. In case something goes wrong with the upgrade, you can revert to this copy, with your settings intact.

Steps Required

  1. Navigate to <AMP_Installation_Folder>/bin directory using the terminal.
  2. Execute the command sh UpdateManager.sh -c (This will run the Update Manager in CLI mode)
  3. Now, press i to install. Supply full path of the upgrade pack and wait for the upgrade to complete until the message 'Service Pack applied successfully' is displayed.
  4. To apply multiple upgrade packs, do the following for each upgrade; exit the Update Manager, start & stop the Access Manager Plus service once, and execute the above steps 1, 2 and 3.
  5. After applying the upgrade packs, start the Access Manager Plus service, using /etc/init.d/amp-service start.

For more assistance, please get in touch with our Support team accessmanagerplus-support@manageengine.com.