The Complete Help Desk for MSPs
An Incident is any event which causes, or may cause, an interruption or a reduction of the quality of the service offered.The objective of Incident Management is to restore normal operations as quickly as possible with the least possible impact on either the business or the user.Learn More
problem management in ServiceDesk Plus MSP helps to reduce adverse impacts caused by incidents and avoids the recurrence of problems related to these incidents. This primary focus on problem management is root cause analysis and elimination. The tool also helps in managing multiple incidents revolving around a single problem easily.Learn More
Personalization is key. Give each client their own automations, SLAs, knowledge base, and more.
Record, track, manage, and solve IT incidents; meet SLAs; and improve productivity with minimal impact to business.
Identify problems sooner and resolve them quickly using root cause analysis. Associate problems with related incidents so you can close them all at once.
Implement changes with systematic approvals to achieve the smoothest transitions for your clients.
Automatically generate bills and invoices to enjoy accurate, hassle-free billing and easily track your business' IT service delivery.
Showcase the IT services you offer and provide customers with customized request templates for quick request logging.
Discover, track, and manage account-specific IT hardware and software assets, and maintain software license compliance.
Track, manage, and map the relationships and dependencies of all configuration items to stay on top of changes or outages, and make better decisions.
Gain quick insights on key business and service desk activities.
Get an accurate, consolidated view of the time spent by technicians across different activities.
Schedule jobs efficiently by tracking your field staff and account-site locations on Zoho Maps or Google Maps directly from ServiceDesk Plus MSP.
Integrate seamlessly with ManageEngine and Zoho products, as well as third-party applications like Quickbooks.