Problem life cycle

Establish custom life cycles to increase your problem-solving maturity
(Available only on cloud)
Problem management workflow diagram

    Make your problem management and process control more effective.

  • Craft problem life cycles that comply with your organization's standards with contextual notifications, associations, and documentation.
  • Make it easier for technicians to collect precise information by mandating the necessary fields at each stage.
  • Ensure tickets move to the next status only when the necessary conditions have been met.
  • Bolster your life cycles by configuring events that occur before, during, or after a ticket reaches a particular status.
  • Leverage relevant third-party applications in your life cycle by triggering webhooks as a ticket moves through each status.

Having separate service desk instances for IT, facilities and records allows us to track the issues separately while giving us access to the other departments' resources. With the new version of ServiceDesk Plus, we feel like the firm's support and administration departments are working together to provide assistance. I love that it's customizable, easy to use and available at a great price.

Beverley Seche, Network Administrator at Stark & Stark, Attorneys at Law.

Establish custom life cycles to increase your problem-solving maturity

Let's support faster, easier, and together