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With best practices to bespoke capabilities, deliver the desired experience for users, IT, and the entire organization.

Modernize service management for IT and beyond.

Extend ITSM best practices and spin up new service desks for facilities management, DevOps, event management, customer support, bug tracking, and more. Enhance these instances through integrations with relevant tools from ManageEngine and Zoho, and offer a unified access portal to end users for a seamless experience.

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Enterprise service management system

Optimize IT-business processes with visual workflows.

Leverage the graphical workflow builder to create IT service and business process automations with end-to-end customization. Construct workflows for business processes such as user onboarding, travel requests, and multi-department NOCs.

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Enterprise ITSM workflow platform

Harness Zia's AI and ML abilities, from search to analytics to intelligence.

Off-load low-level tickets to our conversational virtual support agent,Zia. She can analyze the context and provide recommendations, answer FAQs, update records, and interact with third-party apps to speed up the service response process.

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Enterprise machine learning / AI platforms

Customize anything and everything with simple scripting.

Enjoy unrestricted customization and automation with the built-in, low-code IDE to execute a variety of custom actions throughout the entire life cycle of service delivery.

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Enterprise custom application automation

Get a unified view of IT ops within the service desk console.

Establish ServiceDesk Plus as the hub for the functional areas of IT, and handle high maturity operations such as experience management, performance analysis, event management, and delivery automation from your service desk.

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Enterprise application integration platform

The right kind of investment
for a world-class service management initiative

Flexible editions,
transparent licensing

ServiceDesk Plus has flexible editions spanning all ITSM maturity levels.

Compliant with the industry's
best practices framework

ServiceDesk Plus is certified compatible with ITIL®4 framework*

Choice of deployment

ServiceDesk Plus offers on-premises,
public cloud, and SaaS deployment options.

Experience up to a 352% ROI

Forrester's Total Economic Impact™ study finds that enterprises migrating to ServiceDesk Plus can achieve these gains over a three-year period.

  • 2.67 million in total benefits
  • Less than 6-month payback period
  • Over $1.6 million in productivity gains
Go to report Watch video

Read the full study to discover more benefits
& cost savings offered by ServiceDesk Plus.

Our customers love us

"Good value for the money, an enterprise toolset, and it does what you need it to do without overburdening your back-office staff."

- Craig Cameron, Head of group service management, Arjo

ServiceNow ticketing system alternative

Deploy rapidly

ServiceDesk Plus serves as the function-to-function replacement of ServiceNow for a global cosmetics manufacturer

Find out how →

Recommended by industry experts and users

See all recognitions→

The world's best organizations use ServiceDesk Plus

More Customers →

Our commitment towards privacy and security

  • Zoho Corporation is certified with ISO 27001 (Information Security Management System), ISO 27017 (Security Controls for Cloud Services), and ISO 27018 (Protection of Personally Identifiable Information) and compliant with SOC 2 Type II (Security, Confidentiality, Processing Integrity, Availability and Privacy).
  • The data of our SaaS applications users resides in our data centers, which are also compliant with SOC 1 Type II and SOC 2 Type II as well as certified with ISO 27001 (Information Security Management System) and ISO 22301 (Business Continuity Management System).
  • Both the cloud and on-premises version of ServiceDesk Plus is HIPAA compliant as a Business Associate. Zoho, the parent company of ManageEngine, serves the clients who are in compliance with Health Insurance Portability and Accountability Act (‘HIPAA’). The responsibility of Zoho is ‘Business Associate’ as defined in the HIPAA.
Learn more about compliance at Zoho →

ManageEngine helps improve compliance with data isolation laws.

ServiceDesk Plus Cloud offers flexible data storage plans where you can get a dedicated database or server cluster for your service desk.

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