ServiceDesk PlusHelp desk softwareNext steps for ITSM's post-COVID-19 future
IT service desk future on the next normal

About this webinar

IT service desk future on the next normal

The COVID-19 crisis completely changed our world. From an IT perspective, we’ve all had to change our ways of working, and will continue to evolve as everyone adjusts to the next normal. From a service desk and ITSM perspective, this will mean supporting colleagues in different ways, embracing new technology, and having plans in place for future lockdowns and supply-chain issues.

In this webinar, Vawns will talk about how we can still deliver effective service by using a combination of people skills, technology, and best-practice frameworks. We’re not going to return to the days of pre-COVID, but what we can do is move forward effectively.

About the presenter

Vawns Murphy, Lead IT partner

Experienced and award winning Service Management professional. ITIL V2 Manager (red badge) and ITIL V3 Expert (purple badge). SDI Managers certificate. Further qualifications in COBIT, ISO 20000, PRINCE2 and Microsoft. BSc in Science & Technology. Long history as a service management architect, consultant and evangelist. Member of the itSMF UK Transition Management Working Party & SIG, Member of the itSMF Ireland Management Committee, author of itSMF UK collateral on Service Transition, Software Asset Management and Problem Management. Reviewer for the Service Transition ITIL 3 2011 publication. Winner of the itSMF UK 2017 thought leadership award. Founding member and in-house blogger for the ITSM.Tools website. Lead partner for IT Service Delivery at Silva Homes.

Vawns Murphy, Lead IT partner

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