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IT Knowledge Base

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ServiceDesk PlusFeaturesSelf-serviceIT knowledge base software
knowledge base software
Leverage the intuitive knowledge base to cut down low level incidents

    Quicker Solutions for End Users, Higher Productivity for IT Technicians

  • Create knowledge rich articles to provide solutions, workarounds, and FAQs.
  • Include rich text, images, and attachments to the knowledge base content.
  • Ensure the quality of knowledge base content with a streamlined approval mechanism.
  • Organize knowledge articles under configurable topics to let end users and technicians easily browse and access.
  • Provide advanced keyword search capability and the solutions auto suggest feature to enable end users and technicians to quickly pull out relevant knowledge articles.
 
What Customers Say
With easy import facility, clear classification of articles based on topics, role-based access, and an effective approval to maintain quality, the KBase has helped us deliver exceptional service to our customers.
Dean Bird
CEO, My Book It, Australia
 

Respond to and resolve tickets faster

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