Feature Comparison

Editions

  Standard Edition Professional Edition Enterprise Edition
Portal (formerly Business Units)      
Email Response Management      
Request sharing      
Request collaboration      
Business Rules      
SLA Management      
Automation Bundle
Request Life Cycle      
Custom Trigger      
Custom Menu      
Field and Form Rules      
´╗┐Support Rep Auto Assign´╗┐      
Custom Schedules      
Contracts (automated billing)      
Billing Module      
Account and Contact Management      
Knowledge Base      
Product Catalog      
Customer Portal      
Active Directory Integration      
Import from CSV files      
Survey      
Fail-over Service Add-on Add-on Add-on
Help Desk Reports      
Dashboard and Analytics      
API      
Live Chat      
Operating System Supported
Windows      
Linux      
Database Supported
PostgreSQL      
MS SQL      
App Support (iPhone and Android)      
Computer Telephony Integration (CTI) Add-on Add-on Add-on
Remote Assistance (Zoho Assist) Add-on Add-on Add-on
Zoom Integration      
Google Maps Integration      
Salesforce CRM Integration      
Zoho CRM Integration      
Zoho Analytics Integration      
No. of Support Reps      
No. of Contacts (Customer Logins) Unlimited Unlimited Unlimited

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