Features

Everything you need to run top-class customer support.

Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

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Automates the process of creating, organizing, tracking requests into a seamless process.

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Lets each division of your organization define their product or service specific configuration and work as independent units.

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Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.

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Track the time spent for all customers at one place. Use filters to drill down the time entries.

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Get to know every information of your help desk through intuitive & real time Reports & Dashboards.

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Stop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.

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Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

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Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.

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Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

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Create and schedule general surveys or surveys related to specific request types, and collect useful feedback to improve your customer support.

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Visually design the complete life cycle of a request with various statuses and transitions using a simple drag-and-drop canvas. Guide support reps efficiently through the request resolution process.

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Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones.

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Create and schedule general surveys or surveys related to specific request types, and collect useful feedback to improve your customer support.

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Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.

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World's Largest Organizations Rely On SupportCenter Plus