Product Roadmap

Product Roadmap

This roadmap provides an overview of future releases of SupportCenter Plus with tentative release schedule. If you would like to see new features, submit your feature requests here or Visit our forum to post your ideas or vote for features.

Note: This is only a tentative schedule. The implementation of the feature set may vary based on internal priorities and time.

Roadmap Workflow

SupportCenter Plus Roadmap

Work In Progress

In Testing

  • Support Rep Calendar with Availability Scheduler

In Implementation

  • Dependency Fields for Requests 

In design

  • FLR - First Level Resolution: Identifying requests which are resolved or closed on the first level which was initially assigned
  • Upgrading Tomcat
  • Real time notifications to notify Support Rep upon different actions on a request
  • Chat Module

Yet to start

  • Sending survey in different languages
  • Accounts and Contacts Module for Mobile client
  • Sub Account field in the Add New Request form
  • Configuration to schedule reopen requests from Onhold status
  • Ability to support different support plans like 24 X 7, 24 X 5,..