Connect to IT apps, import data from databases, and gain insight into all facets of your IT.
IT service management is not an easy task to master. With intense pressure to constantly deliver more, better, and faster solutions, it's easy to make mistakes that hamper efficiency. While the occasional human error is understandable, it's important to learn to avoid them.
Save hours of your time and find the insights you need. Analytics Plus integrates seamlessly with several popular IT applications and offers prebuilt reports and dashboards to help you get started with analytics right away. Slice and dice data, drill down to view details, and customize these reports to create your own KPIs or metrics.
Analytics Plus features a built-in AI-assistant that enables anyone in the organization from the CTO and network operations center (NOC) teams to help desk managers, front-line technicians, and support engineers to ask or type questions, and get instant responses in the form of rich visualizations.
Now you can confidently plan your IT budget or staffing requirements, and prepare for sudden changes in your business. Analytics Plus' powerful forecasting algorithm analyzes historical data to predict accurate forecasts for the future.
Staying abreast of changes in your data will no longer be a hassle. You can set up threshold-based alerts for important events and notify relevant stakeholders; for example, when SLA compliance dips below 95 percent or daily backlogs crosses 100. Alerts will be sent via email and in-app notifications.
Bring in data hosted in the cloud or on-premise databases. Import from web feeds, spreadsheets, and flat files like Microsoft Excel, CSV, HTML, JSON, XML etc., as well as from cloud drives such as Box, Dropbox, Google Drive, and OneDrive. Analytics Plus will auto-analyze your data to create impactful reports in seconds. No technical expertise required.
Blend and merge data from multiple sources that you want to analyze together. For example, you can combine data from infrastructure monitoring applications and help desk applications to measure the true impact of network outages on various organizational units.
Export, email, embed, and publish visualizations, and schedule reports or dashboards for bulk sharing. Use fine-grained access controls and maintain complete control over who can view or interact with your data.
You can also use Analytics Plus' in-line comments to tag other users and collaborate contextually in real time.
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