Advanced analytics for a holistic view of your IT operations

Connect to IT apps, import data from databases, and gain insight into all facets of your IT.

Free webinar

Building a unified analytics platform for
ServiceDesk Plus, Desktop Central and OpManager

November 9, 2021
10am GMT   |   10am PST   |   2pm AEST

Building a unified analytics platform for SDP, DC,OPM
Free e-book

6 IT service management mistakes
you can fix using analytics

IT service management is not an easy task to master. With intense pressure to constantly deliver more, better, and faster solutions, it's easy to make mistakes that hamper efficiency. While the occasional human error is understandable, it's important to learn to avoid them.

6 IT service management mistakes you can fix using analytics
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1-on-1 session with our experts

  • Clarifications on specific product features
  • Detailed answers to specific questions
  • Guidance in building custom reports
  • Help with modifying existing reports to match your needs
1-on-1 session with our experts

Get a head start with out-of-the-box IT analytics

Save hours of your time and find the insights you need. Analytics Plus integrates seamlessly with several popular IT applications and offers prebuilt reports and dashboards to help you get started with analytics right away. Slice and dice data, drill down to view details, and customize these reports to create your own KPIs or metrics.

Make faster decisions using AI

Analytics Plus features a built-in AI-assistant that enables anyone in the organization from the CTO and network operations center (NOC) teams to help desk managers, front-line technicians, and support engineers to ask or type questions, and get instant responses in the form of rich visualizations.

Envision the future

Now you can confidently plan your IT budget or staffing requirements, and prepare for sudden changes in your business. Analytics Plus' powerful forecasting algorithm analyzes historical data to predict accurate forecasts for the future.

Be in the know, always

Staying abreast of changes in your data will no longer be a hassle. You can set up threshold-based alerts for important events and notify relevant stakeholders; for example, when SLA compliance dips below 95 percent or daily backlogs crosses 100. Alerts will be sent via email and in-app notifications.

Connect to any data source

Bring in data hosted in the cloud or on-premise databases. Import from web feeds, spreadsheets, and flat files like Microsoft Excel, CSV, HTML, JSON, XML etc., as well as from cloud drives such as Box, Dropbox, Google Drive, and OneDrive. Analytics Plus will auto-analyze your data to create impactful reports in seconds. No technical expertise required.

Blend data from multiple IT applications

Blend and merge data from multiple sources that you want to analyze together. For example, you can combine data from infrastructure monitoring applications and help desk applications to measure the true impact of network outages on various organizational units.

Securely share and collaborate in real time

Export, email, embed, and publish visualizations, and schedule reports or dashboards for bulk sharing. Use fine-grained access controls and maintain complete control over who can view or interact with your data.

You can also use Analytics Plus' in-line comments to tag other users and collaborate contextually in real time.

Go from data to insights in seconds


Learn how to run a smarter IT department by leveraging data.

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