Delegation Action

Delegation helps you efficiently run the help desk service even when the technician or approver is unavailable. It lets you reassign requests and assign a user’s (both technicians and requesters) approval request to another user.

Attributes

id (long)
Unique identifier to identify the delegation action

created_by (user)read only
Denotes the user who configure the backup

module (module)
No Description

created_on (datetime)read only
Indicates the time when the backup information was added

for_technician (JSONObject)
Used to define backup technician for tickets
show attribute

for_technician (JSONObject)
Used to define backup technician for tickets

Example

{
  "for_technician": {
    "backup_technician": {
      "email_id": "sample_user_2@test.com",
      "is_technician": true,
      "name": "user_2",
      "id": "2337000000170001",
      "first_name": "user_2"
    },
    "tech_delegation_option": {
      "name": "ASSIGNED_TO_USER",
      "id": "2337000000131011"
    }
  }
}

tech_delegation_option (delegation_option)
Indicates the delegation option selected for backup_technician. Available options are 1.NO_ACTION 2.ASSIGNED_TO_USER 3.APPLY_GLOBAL 4.UNASSIGNED

tech_delegation_option (delegation_option)
Indicates the delegation option selected for backup_technician.

Example

{
  "tech_delegation_option": {
    "name": "ASSIGNED_TO_USER",
    "id": "2337000000131011"
  }
}

backup_technician (technician)
Indicates the technician assigned as a backup for another technician who is on leave. Will be applicable only if the tech_delegation_option is set to ASSIGNED_TO_USER

backup_technician (technician)
Indicates the technician assigned as a backup for another technician who is on leave.

Example

{
  "backup_technician": {
    "email_id": "test_2@test.com",
    "name": "sample_user_2",
    "id": "100000000000040923"
  }
}

for_approval (JSONObject)
Used to define backup for upcoming approvals
show attribute

for_approval (JSONObject)
Used to define backup for upcoming approvals

Example

{
  "for_approval": {
    "backup_approver": {
      "name": "Reporting To",
      "id": "2337000000091155"
    },
    "approval_delegation_option": {
      "name": "ASSIGNED_TO_ROLE",
      "id": "2337000000131014"
    }
  }
}

approval_delegation_option (delegation_option)
Indicates the delegation option selected for backup_approver. Available options are 1.NO_ACTION 2.ASSIGNED_TO_USER 3.ASSIGNED_TO_ROLE 4.APPLY_GLOBAL

approval_delegation_option (delegation_option)
Indicates the delegation option selected for backup_approver.

Example

{
  "approval_delegation_option": {
    "name": "ASSIGNED_TO_USER",
    "id": "2337000000131011"
  }
}

backup_approver (JSONObject)
Indicates the user assigned as a backup for another user who is on leave. Will be applicable only if the approval_delegation_option is set to ASSIGNED_TO_USER or ASSIGNED_TO_ROLE

backup_approver (JSONObject)
Indicates the user assigned as a backup for another user who is on leave.

Example

{
  "backup_approver": {
    "name": "Reporting To",
    "id": "100000000000050628"
  }
}

More Attributes Expand all

updated_by (user)read only

Denotes the user who recently updated the backup configurations.

updated_on (datetime)read only

Indicates the recent updated time of the backup configuration